Linban Delivery Partner Terms

1. Linban's role

Linban provides software that connects stores with Delivery Partners. Linban is not a courier, does not employ riders and does not set your prices. When a store accepts your terms, the delivery agreement is between you and that store. Linban is not a party to it.

You operate independently. You are responsible for your own taxes, licences, vehicles, fuel, phone, insurance and equipment, and for the conduct of everyone you add to your team.

2. Account and team

• You sign in with your phone number and a one-time SMS code, and must give accurate information about yourself or your company.
• A company owner is responsible for the riders and staff they add, and must remove people who no longer work for them.
• Keep your phone and account secure. Actions taken from your account are treated as yours.
• Linban may ask for information to verify you, and may decide which Delivery Partners appear to stores, including limiting Linban Delivery to certain areas while it is piloted.

3. Your terms and prices

• You publish your terms in the app: your prices (by township, ward or distance), how you handle cash on delivery, how often you settle cash with stores, and any limits.
• A store must agree to your terms before it can send you requests. You must honour the price you quoted for every request you accept.
• When you publish new terms, stores have 7 days to review them. Requests already quoted or accepted keep the price they were quoted at.
• A special rate you offer a store applies only after that store accepts it.

4. Delivery requests

• You may accept, decline or propose a different price. A request you don't answer in time expires and the store may choose someone else.
• Once you accept, you must collect and deliver the order with reasonable care and speed, and keep its status up to date in the app (on the way, at the store, picked up, delivered or failed).
• If a delivery can't be completed, tell the store and return the goods as agreed with the store.

5. Goods in your care

You are responsible for the goods from pickup until they are delivered or returned. Responsibility for loss, damage or delay is between you and the store, under your terms and applicable law. Linban does not compensate stores or Delivery Partners for such losses.

6. Cash on delivery and settlements

• You choose how you handle cash on delivery: collect from the customer and settle later, pay the store at pickup, or carry paid orders only.
• Cash you collect for a store belongs to that store until you settle it. You must settle on the schedule in your terms and stay within the cash limits you set.
• Record each settlement in the app. A settlement counts once both sides confirm it.
• The app keeps a record of cash collected, fees and settlements to help both sides. Linban does not hold, transfer or guarantee any of this money, and does not collect debts for either side.

7. Fees

Linban Delivery is currently free to use. Linban may introduce a platform fee per delivery (a percentage or fixed amount, paid by the Delivery Partner or the store) with prior notice in the app. A fee applies only to requests created after it starts.

8. Public profile and reviews

• Your public profile shows your name, type, description, social links, service areas, prices and reviews, and can be shared by link.
• Stores can review completed deliveries. You can reply. Reviews and replies must be honest and respectful. Do not post or arrange fake reviews.
• Linban may remove content that is false, abusive or unlawful.

9. Customer information and conduct

• Use customers' names, phone numbers, addresses and map pins only to complete the delivery. Do not keep, share or use them for anything else, including marketing.
• Treat customers and store staff respectfully, follow traffic and other laws, and do not carry prohibited or unsafe goods.

10. Suspension and ending

You may pause your service or end an agreement with a store in the app. Stores may also end their agreement with you. Linban may suspend or remove a Delivery Partner for breaking these terms, fraud, unsettled cash, repeated failed deliveries, serious complaints, or legal or safety reasons. Ending does not cancel cash you still owe a store, or a store still owes you.

11. Disclaimer and liability

The app is provided "as is" and may sometimes be unavailable. To the extent permitted by law, Linban is not liable for lost income, lost jobs, losses between you and stores or customers, or events outside our reasonable control.

12. Changes and contact

We may update these terms. The updated terms apply once published here, and continuing to use the app means you accept them. Questions: hello@linban.app.