Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the LinBan platform, including our website, mobile applications, APIs, software, and related services (collectively, the "Services").

By creating an account or using the Services, you agree to these Terms.

2. Eligibility

You represent that you:

• Are legally able to enter into this agreement.
• Have authority to act on behalf of the restaurant or business.
• Will provide accurate and current information.

3. Our Services

LinBan provides software for restaurants, food businesses and retail shops (in these Terms, "restaurants" includes all of them), including but not limited to:

• Point of Sale (POS)
• Restaurant Websites
• Online Ordering
• QR Ordering
• Menu Management
• Inventory Management
• Customer Relationship Management (CRM)
• Loyalty & Rewards
• Promotions
• Reporting & Analytics
• Marketing Tools
• Artificial Intelligence Features
• Integrations and APIs
• Linban Marketplace, where customers can find and order from participating businesses
• Linban Delivery, which connects businesses with independent delivery companies and riders

We may modify, improve, add, suspend, or discontinue any feature at any time.

4. User Accounts

You are responsible for:

• Maintaining the security of your account.
• Keeping login credentials confidential.
• Activities performed using your account.
• Promptly notifying LinBan of unauthorized access.

5. Subscription, Fees and Billing

Certain Services require an active subscription.

Depending on your selected plan, you agree to pay all applicable charges, including:

• Subscription fees;
• Per-order fees;
• Usage-based fees;
• Optional feature fees;
• Applicable taxes.

Fees are payable according to your selected billing cycle.

Where per-order fees apply, they are calculated according to the pricing plan in effect for your account.

Failure to pay applicable fees may result in suspension or termination of some or all Services.

LinBan may modify pricing, introduce new plans, or discontinue plans in the future. Any changes will apply prospectively after reasonable notice.

6. Late Payments

If payment is overdue, LinBan may, without liability:

• Suspend some or all Services;
• Disable online ordering;
• Restrict administrative access;
• Prevent creation of new orders;
• Suspend reporting or analytics;
• Disable integrations;
• Restrict customer-facing services.

Outstanding amounts remain payable even after suspension.

LinBan reserves the right to recover unpaid fees through lawful means.

7. Refunds

Unless otherwise required by applicable law or expressly agreed in writing, subscription fees, usage fees, and other charges are non-refundable.

8. Restaurant Content and License

Restaurants retain ownership of their intellectual property and business content.

By using the Services, you grant LinBan a perpetual (subject to termination of these Terms for future use where applicable), non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, distribute, and format publicly available business information provided through the Services.

This includes, but is not limited to:

• Restaurant name
• Logo
• Menus
• Product information
• Food photographs
• Business descriptions
• Operating hours
• Contact information
• Promotional materials
• Public business information

LinBan may use this information to:

• Operate the Services;
• Promote restaurants using LinBan;
• Display restaurant information within LinBan-operated websites, mobile applications, directories, search features, promotional materials, demonstrations, and similar services;
• Market and promote LinBan;
• Develop future products and services.

Nothing in these Terms transfers ownership of your intellectual property to LinBan.

Future commercial programs (including participation-based services or commission-based programs) may require separate agreements.

9. Customer Data

Restaurants remain responsible for obtaining all necessary rights and permissions to collect and submit customer information through the Services.

LinBan processes customer information in accordance with the Privacy Policy.

Restaurants retain ownership of their customer data.

10. Communications

If you use the Services to send SMS, emails, push notifications, loyalty messages, or other customer communications, you are solely responsible for complying with all applicable laws, including obtaining any required customer consent.

11. Menu, Pricing and Promotion Configuration

Restaurants are responsible for configuring, reviewing, testing, and maintaining all menu, pricing, tax, fee, availability, and promotion settings used through the Services.

This responsibility includes, but is not limited to, verifying:

• Product, size, variant, modifier, and add-on prices;
• Price overrides and location-specific prices;
• Whether add-ons, modifiers, or other charges are included in a product's base price;
• Included quantities, free quantities, minimum selections, maximum selections, and additional quantity charges;
• Whether a promotion applies to products, sizes, variants, modifiers, add-ons, or entire orders;
• Promotion thresholds, discount values, maximum discount amounts, usage limits, and customer eligibility;
• Promotion start dates, end dates, available days, available times, and applicable stores or ordering channels;
• Whether promotions may be combined or stacked;
• Menu, product, and category availability schedules;
• Taxes, service charges, packaging fees, delivery fees, and the order in which they are calculated.

Promotion Conflicts and Discount Selection

Unless the applicable promotion settings expressly allow discounts to be combined, promotions are non-stackable.

When two or more non-stackable promotions are eligible for the same product, add-on, order, or transaction, the Services may automatically apply the single eligible promotion that produces the greatest discount for the customer based on the prices, quantities, eligibility rules, and configuration available to the Services at the time of calculation.

A promotion that produces the greatest percentage discount will not necessarily produce the greatest monetary discount. LinBan may therefore compare the monetary result of each eligible promotion when determining which promotion to apply.

Where promotion stacking is enabled or specifically configured, eligible promotions may be applied in the order determined by the promotion settings and LinBan's calculation rules. The result of stacked promotions may differ depending on the order in which discounts are applied.

Restaurants are responsible for reviewing and testing promotion combinations before making them available to customers. LinBan does not guarantee that a restaurant's chosen settings will produce the restaurant's intended commercial result.

Configuration Errors

The restaurant is responsible for losses, excessive discounts, incorrect charges, unavailable products, or other unintended results caused by inaccurate, incomplete, conflicting, or improperly tested configuration entered or approved by the restaurant or its authorized users.

This includes configurations where:

• Add-ons are unintentionally included in or excluded from a promotion;
• An add-on is already included in a product's base price but is also configured as separately chargeable;
• An included or free quantity is configured incorrectly;
• A promotion threshold, maximum discount, quantity rule, date, time, store, or ordering channel is configured incorrectly;
• Multiple promotions unintentionally overlap;
• A menu, product, category, or promotion remains available outside its intended schedule;
• A base price, override price, size price, tax, fee, or discount is incorrect.

Restaurants must promptly correct any inaccurate configuration and take reasonable steps to address affected customer orders.

Review of Calculations

Restaurants must review prices, discounts, taxes, fees, receipts, and order totals before completing or accepting transactions where reasonably practicable.

The Services calculate prices and discounts using the active configuration available at the time an order is processed. Subsequent changes to menu or promotion settings may not change orders that have already been created, submitted, paid, completed, refunded, or otherwise finalized.

LinBan may provide tools, previews, warnings, validation rules, or safeguards to assist with configuration. Such tools do not replace the restaurant's responsibility to review and test its settings.

12. Linban Marketplace

Linban Marketplace is an optional channel where customers can find participating businesses and send them orders through Linban's marketplace app. Customers using it agree to the Linban Marketplace Terms.

Listing

• Linban may offer the marketplace to selected businesses or areas first (for example during a pilot), and may change or withdraw it.
• Listings are reviewed before they appear. LinBan may approve, reject, suspend, remove or change the order of listings at its discretion, including for quality, accuracy, customer complaints, unpaid fees or legal reasons.
• You may take your store off the marketplace at any time in the POS.
• You allow LinBan to display and promote your listing, store name, logo, photos, menu or catalog, prices and promotions on the marketplace and in related marketing.

Your responsibilities as the seller

• You are the seller of everything ordered through the marketplace. You are responsible for your products, descriptions, prices, availability, legality, preparation, delivery, customer service, cancellations and refunds.
• You must handle marketplace orders to the same standard as your own online orders and keep your listing, opening hours and delivery areas accurate.
• Customer payments are made directly to you. LinBan does not collect, hold or refund customer payments.
• Promotions you make available on the marketplace channel are funded by you.
• You may use customer information received with a marketplace order only to fulfil and support that order, and as permitted by applicable law and our Privacy Policy.

Marketplace commission

Accepted marketplace orders are charged a commission instead of your plan's per-order fee. The standard rate is 5% of the order's item total (delivery fees are not included), unless a different rate or a per-order cap has been agreed for your store. The commission is shown in your reports and billing. LinBan may change the standard rate with prior notice; a change applies only to orders placed after it takes effect.

13. Linban Delivery

Linban Delivery is an optional tool for requesting deliveries from independent delivery companies and riders ("Delivery Partners") who use the Linban Delivery app under the Linban Delivery Partner Terms. LinBan may offer it to selected businesses or areas first, and may change or withdraw it.

• LinBan is not a courier and is not a party to your delivery arrangements. When you accept a Delivery Partner's terms (prices, cash-on-delivery handling and settlement schedule), the agreement is between you and that Delivery Partner. New terms they publish apply to your requests after 7 days.
• You are responsible for accurate order and pickup details, having orders ready and suitably packed, and not sending prohibited or unsafe goods.
• Loss, damage, delay and failed delivery are matters between you and the Delivery Partner. LinBan may share the request and quote records it keeps to help resolve a dispute, but does not compensate either side.
• Cash a Delivery Partner collects for you is owed to you under your agreement with them. The app records cash collected, fees and settlements, but LinBan does not hold, transfer or guarantee this money and does not collect debts.
• When you send a request, the Delivery Partner receives the customer details needed to deliver it (name, phone number, address and map pin, if any), and must use them only for that delivery.
• Your reviews of Delivery Partners appear on their public profiles and must be honest.
• Linban Delivery is currently free. LinBan may introduce a platform fee per delivery with prior notice; it applies only to requests created after it starts.

14. Acceptable Use

You agree not to:

• Use the Services unlawfully;
• Upload malicious software;
• Attempt unauthorized access;
• Circumvent security measures;
• Reverse engineer the Services except where prohibited by law;
• Interfere with other users;
• Send unlawful or deceptive communications.

15. Availability

LinBan strives to provide reliable Services but does not guarantee uninterrupted availability.

Scheduled maintenance, internet outages, third-party provider failures, cyberattacks, or circumstances beyond our reasonable control may temporarily affect availability.

16. Artificial Intelligence Features

Where available, AI-powered features are intended to assist restaurants with business operations.

AI-generated recommendations, reports, or content are provided for convenience only.

Restaurants remain responsible for reviewing and verifying all outputs before relying upon them.

17. Suspension, Termination and Account Removal

LinBan may suspend or terminate an account if:

• Subscription or other fees remain unpaid;
• These Terms are violated;
• The Services are used fraudulently or unlawfully;
• Continued access poses legal, security, or operational risks.

If an account remains suspended or unpaid for an extended period, LinBan may permanently terminate the account and delete associated data in accordance with the Privacy Policy.

Termination does not release the restaurant from any outstanding payment obligations.

LinBan may refuse future service to businesses with unresolved outstanding balances or repeated violations of these Terms.

18. Intellectual Property

Except for content owned by restaurants, all software, documentation, trademarks, branding, source code, designs, and other intellectual property relating to LinBan remain the exclusive property of LinBan or its licensors.

19. Disclaimer of Warranties

The Services are provided "as is" and "as available."

To the maximum extent permitted by law, LinBan disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and uninterrupted operation.

20. Limitation of Liability

To the fullest extent permitted by law, LinBan shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the Services.

Restaurants remain responsible for verifying:

• Orders
• Pricing
• Taxes
• Discounts
• Reports
• Inventory
• Customer communications
• Compliance with applicable laws

LinBan's total liability for any claim shall not exceed the total subscription fees paid by the restaurant during the twelve (12) months preceding the event giving rise to the claim.

21. Force Majeure

LinBan is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, war, internet failures, cyberattacks, labor disputes, government actions, or failures of third-party providers.

22. Changes to the Services

We may update, modify, replace, suspend, or discontinue any part of the Services at any time.

Where reasonably practicable, we will provide advance notice of material changes.

23. Changes to These Terms

We may revise these Terms from time to time.

The updated version becomes effective when published on our website.

Continued use of the Services constitutes acceptance of the updated Terms.

24. Governing Law

These Terms shall be governed by the laws applicable to the legal entity operating LinBan, unless mandatory local law requires otherwise.

25. Map and Place Data

The Services use open data from third parties:

• Township and ward names: Myanmar Administrative Divisions by open-admin-data, licensed under CC BY 4.0.
• Maps: © OpenStreetMap contributors, served by OpenFreeMap.

26. Contact Us

If you have any questions regarding these Terms, please contact us at:

Email: hello@linban.app