Privacy Policy

1. Introduction

Welcome to LinBan ("LinBan", "we", "our", or "us").

LinBan provides software and technology services for restaurants and food businesses, including but not limited to Point of Sale (POS), online ordering, QR ordering, restaurant websites, menu management, customer management, loyalty and rewards, inventory management, promotions, reporting and analytics, staff management, marketing tools, and related business services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our Services.

By accessing or using the Services, you agree to this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Restaurant owners and businesses using LinBan.
• Restaurant employees, managers, and staff using the Services.
• Visitors to our website.
• Customers whose information is processed through the Services.
• Customers using the Linban Marketplace app or website.
• Delivery companies, riders, and their team members using the Linban Delivery app.

3. Roles and Responsibilities

When restaurants use LinBan to collect and manage customer information:

• The restaurant generally determines why customer information is collected and how it is used.
• LinBan processes and stores that information to provide and improve the Services.

For information collected directly from restaurant users (such as account registration or support requests), LinBan acts as the controller of that information.

4. Information We Collect

Depending on how the Services are used, we may collect:

Restaurant Account Information

• Name
• Email address
• Phone number
• Business information
• Store information
• User roles and permissions

Restaurant Business Information

Restaurants may provide information including:

• Restaurant name
• Logo
• Brand assets
• Business description
• Menus
• Products
• Food photographs
• Pricing
• Promotions
• Operating hours
• Contact information
• Delivery information
• Branch information
• Inventory information
• Business preferences

Customer Information

Restaurants may collect customer information through the Services, including:

• Name
• Phone number
• Email address
• Delivery address
• Order history
• Loyalty information
• Reservation information
• Customer notes
• Marketing preferences (where supported)

Customer information is stored within LinBan's systems in order to provide the Services.

Transaction Information

• Orders
• Receipts
• Discounts
• Taxes
• Payment status
• Refund information
• Delivery information
• Subscription information

Device and Technical Information

We may collect:

• Device identifiers
• Browser information
• Operating system
• Application version
• IP address
• Push notification tokens
• Error logs
• Crash reports
• Diagnostic information

5. How We Use Information

We use information to:

• Provide and operate the Services.
• Authenticate users.
• Process restaurant orders.
• Synchronize information across devices.
• Generate reports and analytics.
• Improve performance and reliability.
• Detect fraud and unauthorized activity.
• Maintain platform security.
• Respond to support requests.
• Develop and improve our products and services.
• Comply with legal obligations.

We do not sell personal information.

6. Restaurant Information

Restaurants retain ownership of their business information.

By using the Services, you grant LinBan a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, distribute, and promote publicly available business information that you provide through the Services.

This may include:

• Restaurant name
• Logo
• Menus
• Product information
• Food photographs
• Business descriptions
• Operating hours
• Contact information
• Service areas
• Promotional content
• Other publicly available business information

LinBan may use this information for purposes including:

• Operating the Services.
• Promoting restaurants using LinBan.
• Displaying restaurants within LinBan-operated websites, applications, directories, discovery features, search results, or similar services.
• Marketing and promoting LinBan.
• Demonstrating product functionality.
• Developing future products and services related to restaurant discovery, ordering, reservations, customer engagement, or similar business services.

Where future commercial programs require additional participation, commissions, fees, or separate business arrangements, those programs will be governed by separate terms or agreements.

7. Customer Information

When customers place orders through services powered by LinBan, customer information may be stored within LinBan's systems.

This information may be used to:

• Process and fulfill orders.
• Maintain customer and order records.
• Synchronize customer information across restaurant devices where applicable.
• Prevent fraud and improve platform security.
• Provide customer support.
• Enable customer accounts and authentication.
• Support loyalty programs.
• Support customer relationship management (CRM) features.
• Improve the Services.
• Support future LinBan customer-facing services and platform features.

Unless otherwise permitted by applicable law or with the customer's consent, LinBan does not use restaurant customer information for its own independent marketing purposes.

Restaurants remain responsible for collecting customer information lawfully and obtaining any required customer consents.

8. Customer Communications

The Services may allow restaurants to communicate with their customers.

Communications may include:

• Order confirmations
• Order status updates
• Delivery notifications
• Reservation reminders
• Loyalty rewards
• Coupons
• Promotional offers
• Marketing campaigns
• Surveys
• Customer engagement messages

These communications may be delivered through channels including:

• SMS
• Email
• Push notifications
• Messaging platforms
• Other supported communication providers

Each restaurant is solely responsible for ensuring that it has obtained any legally required customer consent before sending marketing or promotional communications.

9. Linban Marketplace Customers

When you use the Linban Marketplace app or website, we collect:

• Your phone number (used to sign in with a one-time SMS code) and the name you give.
• Saved delivery addresses, including region, township, address details and labels such as "Home".
• A map pin for your delivery location, if you choose to drop one.
• Your orders, payment method chosen, uploaded payment receipts, and promotions used.
• Device information needed for notifications, such as a push notification token and app language.
• Basic technical and usage information, such as app version, errors and the townships or categories you browse.

We use this to run your account, show stores that deliver to you, send your orders to stores, send order updates, prevent fraud and misuse, provide support, and improve the marketplace.

Who receives it: the store you order from receives your name, phone number, delivery address, map pin (if any), order details and payment receipt, so it can prepare and deliver your order. If the store sends your order with a delivery company or rider, that delivery partner receives your name, phone number, delivery address, map pin (if any) and the order information needed to deliver it, including any amount to collect. Stores and delivery partners are independent and are responsible for how they handle this information.

Deleting your account: you can delete your account in the app. This removes your login, saved addresses and notification devices, and removes your name, phone number and delivery address from past orders that stores keep for their records. You can't delete your account while an order is still in progress.

10. Delivery Partners and Riders

When you use the Linban Delivery app, we collect:

• Your phone number and name, and those of team members you add.
• Your company or rider profile: name, type, description, logo, social links, service areas, prices, terms and hub locations you enter.
• Identity and vehicle details you provide for review, such as your NRC number and vehicle information. These are seen only by Linban staff, not by stores or the public.
• Whether you are online, and the delivery requests you receive, accept, decline or complete, with their status history.
• Cash-on-delivery and settlement records between you and stores.
• Reviews stores give you and your replies.
• Push notification tokens and app language.

We do not track your live location. We use hub locations and service areas you enter to calculate prices and to show you to stores that deliver to those areas.

Who receives it: stores that use Linban Delivery can see your profile, prices, terms, online status and reviews. Your public profile, including reviews, can be viewed by anyone with its link. Stores you work with see the jobs and cash records between you.

You may use customer information you receive only to complete the delivery.

Deleting your account: you can delete your account in the Linban Delivery app. This removes your login, phone number, sign-in codes, notification devices and team memberships. If you are the only member of your delivery business, the business is closed: its phone number, NRC number, vehicle details, logo, description, social links and hub locations are removed and its agreements with stores end. Stores keep the job, cash and review history they need, under the business name and without your contact details. Deletion waits until you have no delivery in progress, no open requests and no unsettled cash with stores.

11. Record of Acceptance

When you create a business account, or sign in to the Linban Marketplace or Linban Delivery app, we record which version of the applicable terms and this Privacy Policy you accepted, when, the app or browser used, and a one-way hash of your IP address (not the address itself). We keep this record after an account is deleted, as evidence of what was agreed.

12. Aggregated and De-identified Information

LinBan may create and use aggregated, anonymized, statistical, or de-identified information derived from use of the Services.

Such information may be used to:

• Improve the Services.
• Develop new features.
• Analyze platform usage.
• Measure performance.
• Produce industry insights.
• Conduct research.
• Improve system reliability.

This information will not identify any individual customer, restaurant, or business.

13. Third-Party Services

We may use trusted third-party providers to operate and improve the Services, including providers of:

• Cloud hosting
• Databases
• Push notifications
• SMS delivery
• Email delivery
• Analytics
• Crash reporting
• Authentication
• Artificial intelligence
• Customer support
• Other technical infrastructure

These providers process information only as necessary to provide or improve the Services.

14. Artificial Intelligence

LinBan may introduce features that use artificial intelligence or automated technologies to assist restaurants with reporting, analytics, operational insights, customer engagement, content generation, or other business functions.

Where personal information is processed through these features, it will be handled in accordance with this Privacy Policy.

15. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no system or method of electronic transmission can be guaranteed to be completely secure.

16. Data Retention and Account Termination

We retain information only as long as reasonably necessary to:

• Provide the Services.
• Maintain business records.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

If a restaurant subscription expires, is cancelled, or is terminated, access to certain Services may be suspended or restricted.

Unless otherwise required by law, LinBan may retain restaurant data for up to 90 days after termination to allow account recovery or data export.

After this period, LinBan may permanently remove data from its active systems.

Backup copies may remain for a limited period before being automatically overwritten.

17. International Data Transfers

Your information may be transferred to, processed, or stored in countries where LinBan or its service providers operate.

Where applicable, we implement reasonable safeguards for international transfers.

18. Your Rights

Depending on applicable law, you may have rights to:

• Access your information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict certain processing.
• Object to certain processing.
• Request a copy of your information where applicable.

Requests relating to customer information collected by a restaurant should generally be directed to that restaurant.

19. Compliance with Privacy Laws

LinBan is committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

Where applicable, this includes laws such as:

• Thailand's Personal Data Protection Act (PDPA)
• Singapore's Personal Data Protection Act (PDPA)
• Other applicable privacy and data protection laws

Restaurants remain responsible for complying with privacy and marketing laws applicable to their own operations.

20. Children's Privacy

The Services are intended for business use and are not directed toward children.

We do not knowingly collect personal information directly from children.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will publish the updated version on our website and update the Effective Date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

22. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

Email: hello@linban.app