Linban Marketplace Terms

1. What Linban Marketplace is

Linban Marketplace lets you browse independent restaurants, food businesses and shops ("Stores") that use Linban, and send orders to them.

Linban provides the app and the technology. Linban does not sell the products. When you place an order, the sale is between you and the Store. The Store decides its products, descriptions, photos, prices, delivery fees, promotions, opening hours and whether to accept your order, and it is responsible for the quality, safety, accuracy and legality of what it sells.

2. Your account

• You sign in with your phone number and a one-time SMS code.
• You must give accurate information and keep your phone and account secure. You are responsible for orders placed from your account.
• You must be old enough to make purchases under the law where you live, or have permission from a parent or guardian.

3. Placing an order

• An order is a request to the Store. The Store may accept or decline it, for example if an item is unavailable or your address is outside its delivery area.
• Please check your items, sizes, address, phone number and total before you submit. Prices, fees and discounts are those shown at checkout.
• Preparation and delivery times are estimates from the Store and are not guaranteed.

4. Payment

You pay the Store, not Linban. Depending on the Store and your delivery area:

• Prepaid: you transfer the amount to the Store's own payment account shown at checkout and upload your payment receipt. The Store checks the payment before preparing your order.
• Cash on delivery: you pay when the order arrives, to the Store or to the delivery rider acting for the Store.
• Some areas collect the delivery fee from you on arrival. Checkout shows when this applies.

Linban does not receive, hold or refund your payments. Never send money to anyone other than the Store account shown at checkout.

5. Delivery

• Orders are delivered by the Store itself or by a delivery company or rider the Store chooses, which may be found through Linban Delivery. Delivery companies and riders are independent and are not Linban employees.
• Please give an accurate address, township and, if asked, a map pin, and keep your phone available so the rider can reach you.
• If you refuse a cash-on-delivery order without a good reason, the Store may ask you to pay in advance for future orders.

6. Problems, cancellations and refunds

If something is wrong with your order, please contact the Store first using the details shown for the Store or your order. Cancellations, replacements and refunds are decided by the Store under its own policies and applicable law. Linban may help pass on information, but cannot guarantee the outcome.

7. Promotions

Discounts and promotions are created and paid for by each Store. They may have conditions (such as dates, times, minimum spend, items or areas) and may change or end at any time. If a promotion was applied by mistake, the Store may correct the order before accepting it.

8. Acceptable use

You agree not to place fake or prank orders, use someone else's phone number, misuse promotions, upload false payment receipts, abuse Store staff or riders, or try to disrupt, copy or reverse engineer the app. We may limit or close accounts that do.

9. Deleting your account

You can delete your account in the app under Account. You can't delete it while an order is still in progress. Stores keep records of past orders for their accounts, without your name, phone number and delivery address, as described in our Privacy Policy.

10. Availability and changes

The app is provided "as is". Stores may close, change their menus or leave the marketplace at any time. We may change or stop features, and we may update these terms. The updated terms apply once published here, and continuing to use the app means you accept them.

11. Liability

To the extent permitted by law, Linban is not responsible for the products, prices, preparation, delivery or conduct of Stores and delivery partners, or for losses caused by events outside our reasonable control. Nothing in these terms limits rights you have under consumer protection law that cannot be limited.

12. Contact

Questions about these terms: hello@linban.app.